Updated: October 27, 2026
A broken or loose bracket is rarely an emergency. Cover any sharp edge with orthodontic wax, save the bracket if it comes off, and call our Muddy Creek or Harrison office so we can schedule a repair. Below are quick fixes for the most common braces problems until you can see Dr. Boley.
Broken or Loose Brackets
Often, hard foods can cause brackets to become loose. A modern-day solution is to place wax over the bracket to create tension to temporarily lock it in place until you can be seen by Dr. Boley.
Is a broken bracket an emergency?
Usually not. A bracket that is loose but still attached to the wire can wait for your next available appointment. Call us sooner if a bracket or wire is causing pain that wax does not relieve, or if a bracket has come off completely, so your treatment stays on track.
Broken/Lost Retainer
In emergencies, please call our Harrison office or Muddy Creek office to discuss your broken/lost retainer. If possible, continue to wear your retainer at night. While we know this is not ideal, it will buy us time until we are able to see you in person.
Irritated Lips/Cheeks and Sores
When struggling with irritated lips/cheeks/sores, make sure to rinse your mouth often with a salt and warm water solution. Be sure to cover your braces with wax as well. Hopefully, by repeating these steps frequently, your irritation will subside.
Fixed Retainer Came Loose
In the event that your fixed retainer comes loose, you can DIY a solution at home. Find a pair of clean nail clippers (be sure to sterilize first!) and use these to trim it. Should the fixed retainer become entirely detached, be sure to wear your removable retainer regularly.
Poking Wires
The quickest solution for uncomfortable wires is to place wax over the sharp edge. This allows a barrier to form between your mouth and the wire. If needed, trim away excess wire using a cuticle cutter or nail clipper.
Loose Rubber Band
When a rubber band becomes loose you can usually fashion it back into place using a pair of sterilized tweezers.
Lost or Broken Clear Aligner? Here’s What to Do
If you’ve misplaced or broken your clear aligner, don’t worry, we can help. Please call the Boley Braces orthodontic office right away for detailed instructions on your next steps.
In the meantime, if you still have your previous aligner, wear it as directed, ideally 22 hours per day, to maintain your tooth movement and prevent delays in your Invisalign® or clear aligner treatment. Our team will guide you on whether to continue with your current aligner, use a replacement aligner, or move forward in your treatment plan.
Frequently Asked Questions
What should I do first if a bracket breaks?
Cover any sharp edge with orthodontic wax, save the bracket if it comes off, and call our Muddy Creek or Harrison office so we can schedule a repair. If the bracket is still attached to the wire, wax placed over it can hold it in place until you can be seen by Dr. Boley.
How do I reach Boley Braces about a braces problem?
Call our Harrison office at (513) 367-2673 or our Muddy Creek office at (513) 347-9222, or send us a message through our contact page. Tell us what happened and our team will give you instructions for your next steps.
What helps until my repair visit?
Orthodontic wax is the most useful thing to keep on hand. It covers sharp edges on brackets and wires, helps hold a loose bracket in place, and forms a barrier between your mouth and a poking wire. For irritated lips or cheeks, rinse your mouth often with a salt and warm water solution.
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